Lots of you have been asking when our store will reopen and when you’ll be able to refill your containers again. We’re excited that you’re excited to get back to our shop and we can’t wait to see you all again!
We've been in contact with the Health Unit and with the City and have developed a detailed plan to ensure customer safety when we reopen, without taking away from the experience of shopping at Reimagine. We feel that we could open next week if we wanted to 😃
However, following careful consideration, we have decided to remain online-only throughout June. This means that both our 211 King St location and our Western Fair District Market location will remain closed and will not reopen until July at the earliest.
We will be continuing with our delivery service and offering curbside pick up at our current location - 211 King St (the old Novack’s building in downtown London).
Not reopening is a difficult decision and we know that it will disappoint some people. However, remaining online-only will allow us to focus on making our delivery service and curbside pickup service the very best that they can be, as well as giving us time to ensure a safe, wonderful experience for all when we do reopen.
Remaining online-only will also give our team some breathing room to plan our move to our new building at 206 Piccadilly Street. We were blown away to get over 700 responses to our community survey and we are looking forward to diving into this information and continuing our process of co-creating our vision with the community.
We have a few products (such as essential oils) that aren’t yet available on our website and will be adding these in the coming weeks. We’ll also be making some changes to our ordering and delivery processes in order to serve you better.
If you have feedback about how we can elevate our delivery service or curbside pick up, please let us know!
Thank you for understanding and supporting us during these past few (and next few) months as we navigate the uncertain. We look forward to co-designing our space with you and reimagining the future, together!