PICKUP & DELIVERY

There are FOUR easy ways to shop with Reimagine:

1. Shop in-store. Bring your own containers to fill up, or borrow some of ours!

2. Order online. Pick up your order the same day if you order before 3 pm (noon on Saturdays).

3. We also deliver across London every Friday - including all of our frozen and refrigerated items.

4. We ship non-perishable and non-liquid products anywhere in Canada

Got questions? Check out our "How to Shop" page

Select "Store Pickup" during your online checkout and choose your pickup day and time. Once your order is ready, you will be notified and can pick up your items at your convenience during our business hours.

If you would like your order brought to your home, you can choose "local delivery" when you check out. There is a $5 delivery fee, or delivery is free if you spend $75 or more.

If you have chilled or frozen items in your order, we ask that you are home to receive the delivery or leave a cooler outside your door..

All of local our deliveries are made with a plug-in hybrid electric vehicle. We deliver between 1 pm and 6 pm on Fridays. The cutoff for Friday deliveries is Thursday at midnight. 

If you live close to London but outside the City, such as St Thomas, St Mary's, Dorchester or anywhere else within 30 minutes of London, we do occasional deliveries to those areas, depending on demand. Please contact us to find out when the next delivery day will be.

If you live outside of London, your order will be sent by expedited shipping through Canada Post, and you will receive the tracking info via email. We ship packages all across Canada. We aim to ship orders within 48 hours and will send you a notification and tracking number once your parcel is on its way.

We currently are unable to ship liquids through Canada Post so please keep this in mind when making your order.

We only ship within Canada, unless you have an order of $500 or more. If you live outside of Canada and would like to place an order of $500+, please contact us to discuss the shipping costs and next steps.

All products will be packed in paper bags or in reusable containers, for which we charge a small deposit (from $0.50 upwards, depending on the size of the container). Simply bring your used and rinsed containers back next time you pick up an order and we will issue a refund for the deposits onto your credit or debit card.

We pack orders in reused boxes and gift bags in order to minimize waste. We try not to put any packing materials inside of shipping boxes, but for any orders that are fragile, we use post-consumer packing materials inside of our boxes.

Our shipping labels are 100% recyclable, compostable, plastic-free and, where possible, printed on GOOS (good on one side) paper. We seal our boxes with reinforced plastic-free paper tape.