PICKUP & DELIVERY

Making package-free living easy - bringing Reimagine to your doorstep!


We offer both curbside pickup and free delivery within London, Ontario on orders of $40 or more. We charge $5 for delivering orders under $40. 


How to order

1) Choose "Shop" from the menu or "Search" from over 1,000 sustainable products, add them to your cart, and go to the checkout.

2) At checkout, you'll be able to select either delivery or curbside pickup, and choose a pickup slot


Got more questions?Check out our "How to Shop" page!

Contactless Curbside Pickup

Select curbside pick up during your online checkout. Once your order is ready, you will be notified and can pickup your items at your convenience during our business hours.

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday


10 am to 6 pm

10 am to 6 pm

10 am to 6 pm

10 am to 6 pm

10 am to 6 pm

10 am to 4 pm

CLOSED



Local Delivery

If you would like your order brought to your home, you can arrange for our local delivery.  All of local our deliveries are made with a plug-in hybrid electric vehicle. We deliver between 1 pm and 6 pm on Fridays. The cutoff for Friday deliveries is Thursday at midnight. 


If you live close to London but outside the City, such as St Thomas, St Mary's, Dorchester or anywhere else within 30 minutes of London, we do occasional deliveries to those areas, depending on demand. Please contact us to find out when the next delivery day will be.


Canada-wide Shipping

If you live outside of London, your order will be sent by expedited shipping through Canada Post, and you will receive the tracking info via email. We ship packages all across Canada. We aim to ship orders within 48 hours and will send you a notification and tracking number once your parcel is on its way.

We currently are unable to ship liquids through Canada Post so please keep this in mind when making your order.

We only ship within Canada, unless you have an order of $500 or more. If you live outside of Canada and would like to place an order of $500+, please contact us to discuss the shipping costs and next steps.


Packaging

All products will be packed in paper bags or in reusable containers, for which we charge a small deposit (from $0.50 upwards, depending on the size of the container). Simply bring your used and rinsed containers back next time you pick up an order and we will issue a refund for the deposits onto your credit or debit card.


We pack orders in reused boxes and gift bags in order to minimize waste. We try not to put any packing materials inside of shipping boxes, but for any orders that are fragile, we use post-consumer packing materials inside of our boxes.


Our shipping labels are 100% recyclable, compostable, plastic-free and, where possible, printed on GOOS (good on one side) paper. We seal our boxes with reinforced plastic-free paper tape.



Fees & Transit Times

Local*

Fee: Free for orders over $40, $5 for orders under $40
Transit time: Every Friday 1 pm - 6 pm

Canada-wide
Fee: Free for orders over $150, $20 for orders under $150 ($15 within Ontario)

Transit time: Expedited shipping through Canada Post 


*For London, Ontario only. Will be delivered by person and dropped off at door. 

If you have any questions, please check our FAQ or contact us