It is tricky being a zero waste store while shipping packages large distances using carbon-intensive vehicles. We do our best to minimize waste at all stages of the shipping process.

Within London, Ontario, we hand-deliver all orders. We offer free delivery for orders over $25 :) Elsewhere in Canada, it's free shipping over $100. We don't ship outside of Canada.

We ship using the minimum packaging possible, avoiding plastic and avoiding virgin materials.

For Refillery orders (bathroom and cleaning products that are liquids or creams), your order will come in sanitized, reused glass jar unless you order a mason jar ($1-2, depending on size) along with your order.

We try not to put any packing materials inside of shipping boxes, but for any orders that are fragile, we use post-consumer 100% recyclable and 100% compostable paper packing materials inside of our boxes

Our shipping labels are 100% recyclable, compostable, plastic free and, where possible, printed on GOOS (good on one side) paper.

We seal our boxes with non-reinforced paper tape. It is 100% recyclable, compostable, and plastic free.

Thank you Package Free Shop for the inspiration on how to pack and ship well.